KAZI MPYA VODACOM || NEW JOB VODACOM OCTOBER 2018

Key Account Manager – Vodacom

Role purpose: 
To acquire new Customers Accounts for Vodacom Enterprise Business Unit and drive profitable revenue contribution and increased market share from Fixed products and solution offerings.

Key accountabilities and decision ownership 

·         Responsible for the in country acquisition of Vodacom Enterprise accounts and delivery of profitable, long term business of those accounts to Vodacom

·         Meet monthly targets as per agreed KPIs and KPAs in order to increase the annual targeted Enterprise sales.

·         Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user ( ARPU) and account (ARPA).

·         Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers

·         Works collaboratively to provide direction on the service relationship for nominated accounts

·         Inputs to decisions on new propositions, product mix and services for customers

·         Manage customer expectation by aligning various units to ensure end to end timely deliveries within manning SLAs.

·         To Interpret and understand client brand need and their budget and communicate the same to the management to capitalize on it.

·         Evaluation of competitors strategies and obtain their weaknesses communicate the same to the internal design team and advise the management to capitalize efforts so as to win tenders and pitches.

·         Maintain Customer relationships in order to maintain churn rate not above 5% of Individual Existing and new business per annum relative to the Individual targets.

·         Ensure relative target on Mobile Voice, Mobile Data and Fixed revenue are met

Must have technical/professional qualifications: 

·         Bachelor in Business Administration or equivalent

·         Basic account knowledge

·         Experience in handling Key Accounts

·         Experience in sales and service minimum 1 year

·         At least 3 years of progressive experience Sales, Marketing and Customer relations supervision.

·         Computer knowledge essential

·         Ability to communicate fluently in English

Core competencies, knowledge and experience 

·         Experience in solution sales and relationship management (Track record of enterprise solution selling) within Medium and Large companies. Knowledge of mobile Voice, Mobile data and Fixed Line operations, and a technical sales background preferable

·         Proven results in successful account acquisition and development in an enterprise multi-national environment.

·         Experience of identifying customer requirements and developing creative and innovative customer-centric solutions with an international context.

·         Extensive knowledge of Vodacom products and services and their value to customers

·         Multilingual desirable.

·         Demonstrated success in networking at senior levels amongst industry leaders with strong relationship management skills

·         Demonstrated understanding of important financial concepts, the IT&T environments, purchasing practices and industry specific aspects of corporate customers

·         An understanding of corporate governance in complex organisations.

·         Ability to work and manage in an ambiguous/changing environment

·         Proactive, self-motivated, ability to work independently, prepared to cold-call

Job Type : Full-time
Employment Type : Permanent
Closing Date : 17-Oct-18, 11:59:00 PM

TO APPLY CLICK HERE